FAQs

FAQs

  1. How long does it take to receive my anime portrait?
    Our artists draw every portrait from scratch. We aim to deliver your digital artwork within 5–10 business days. Delivery times may vary based on order volume and complexity.

  2. What currency are prices listed in?
    Unless otherwise noted, all prices are listed in USD. Prices vary depending on the number of characters, illustration style (shoulders up or full body), and background complexity.

  3. How do I receive my portrait?
    Digital portraits are emailed to the address you provide. After you approve the artwork, you can request prints on posters, canvases, or other merchandise for an additional cost.

  4. What if I’m not happy with my portrait?
    We offer unlimited revisions until you’re completely satisfied. Changes that were not part of your original instructions may incur extra charges.

  5. Can I choose any background?
    Yes! Tell us your idea and our artists will create it.

  6. Can you work from more than one photo?
    Absolutely! Upload as many reference photos as you like, clearly explaining how you want the characters arranged.

  7. What quality should my photo be?
    Higher‑resolution photos help us achieve better accuracy. If we need a better image, we’ll reach out to you.

  8. Large group portraits
    For groups larger than eight characters, please contact us via email before ordering.

  9. Order changes
    Please specify all details in your order notes. Details not included may be assumed by the artist and will result in additional charges if you request changes later.

  10. Dimensions and formats
    Our standard resolution is 4000×4000 (portrait) or 4800 × 3600 px (landscape), which produces a 12 × 16 in print at 300 DPI. We normally deliver artwork in JPG or PNG format; layered files are available on request.

  11. Do you ship to my country?
    Yes! We ship merchandise worldwide.

  12. What payment options are available?
    We accept major credit cards (Visa, Mastercard, American Express, Discover) and digital wallets (Apple Pay, Google Pay, Shop Pay).

  13. Can I send separate pictures for each character?
    Yes—send group or individual photos as long as each face is clearly visible.

  14. Can I get a preview before ordering?
    Since each portrait is hand‑drawn, we’re unable to provide previews ahead of time. Once the drawing is finished, you can request revisions until you’re happy.

  15. Press or partnership inquiries
    For press requests or business partnerships, email info@anime-drip.com.